Shipping policy

Delivery Costs

• Auckland : $10

• North Island: $12

• South Island: $17.50

• Free Standard Freight: Orders over $100 (to one NZ address only)

• Guaranteed Next Day (Auckland suburbs): $17

• International Freight (Australia only): $46

We currently only offer international delivery to Australia.

Order Dispatch

• Orders are dispatched Monday to Friday.

• Orders placed after 3pm Friday–Sunday will be processed Monday morning.

• We recommend avoiding Monday delivery due to weekend courier depot conditions for perishable goods.

• Orders placed by 9am will be prioritised for same-day dispatch.

Delivery Timeframes

• Guaranteed Next Day : 48 hours (excludes weekend delivery)

• North Island: 1–2 days

• South Island: 2–3 days

• Rural: Additional 2–3 days

• No delivery on weekends or public holidays

Signature Requirements

All deliveries require a signature. If no one is home, a “card to call” will be left.

If the property has a Permission to Leave (PTL) on file and weather damages the parcel, we cannot offer a refund.

Tracking

You’ll receive a tracking number via email once your order is packed. If the link doesn’t show status immediately, please retry after 12–24 hours.

Track your parcel: NZ Post Tracking Tool

Same Day Deliveries (Auckland only)

For same-day Auckland delivery via 3hr or 75min Pace Courier, call our factory on 09 445 6001
Subject to availability. Not available outside Auckland.

Pickup Orders

We will email you when your in-store pickup order is ready. Orders are held for 30 calendar days. After this, uncollected orders are cancelled with no refund unless prior arrangement has been made.

Delivery Date Requests

You may request a preferred delivery date at checkout. We aim to meet it but cannot guarantee it due to courier delays.

During peak seasons, we may dispatch early to avoid delays.

Seasonal, Weekend & Holiday Restrictions

We do not deliver on weekends or the following public holidays:
New Year’s Day, January 2nd, Auckland Anniversary Day, Waitangi Day, Anzac Day, Good Friday, Easter Sunday, Easter Monday, King’s Birthday, Matariki, Labour Day, Christmas Day, Boxing Day.

Please observe delivery cut-off dates during Christmas and seasonal occasions.

Click & Collect Policy

Click & Collect orders are prepared to ensure the chocolates are in their absolute best condition when collected.

Orders will be held for 30 days from the date you are notified that your order is ready for pickup.

If an order is not collected within 30 days, the products will be returned to stock and no refund will be issued.

This policy exists because:

• Chocolate quality can change over time depending on storage conditions.

• Many orders are prepared specifically for the customer or contain bespoke elements.

• We cannot guarantee the taste, presentation, or overall condition of products beyond this period.

For this reason, we require all Click & Collect orders to be collected within the 30-day holding window.

If you believe you may have difficulty collecting within this timeframe, please contact us in advance so we can assist where possible.

Shipping Fuel Adjustment Policy

At Devonport Chocolates, we’re committed to delivering your orders with care, consistency, and reliability.

Due to recent volatility in fuel prices, we have introduced a Variable Fuel Factor (VFF) to help manage the increased cost of delivery while maintaining the level of service you expect.

How this works

• The VFF is a small, variable adjustment applied to shipping rates.
• It is calculated based on recent fuel price movements.
• This ensures our delivery pricing remains fair and reflective of current conditions.

How fuel pricing is calculated

• We use fuel pricing data from BP, our primary fuel supplier, as a market-based reference.
• This replaces previous reliance on MBIE data, which is currently unavailable due to market volatility.

Update frequency

• The VFF is reviewed weekly.
• Adjustments are made where necessary in response to fuel price changes.

Current methodology

• From 30 March 2026, the VFF is calculated based on the average fuel prices from the previous two weeks, with a one-week lag.
• For example:
  • The VFF applied from 30 March reflects fuel prices from the weeks ending 15 March and 22 March.

Our approach

We’re continuously working to absorb as much of these cost increases as possible, while ensuring we can continue delivering your orders smoothly and reliably.

We appreciate your understanding and continued support.